Before you send a message...
Please check these common questions first—you might find your answer instantly!
Not Receiving Our Emails? (Including password resets)
- Please check your Spam, Junk, or Promotions folder.
- To ensure you get our messages, add kim@nordicskilab.com and hello@nordicskilab.com to your email Contacts.
Can’t View Videos or Member Content?
This is usually an easy fix. Please try these steps in order:
- Check Your Subscription: Go to your Account Page to make sure your membership is active.
- Accidental Gift Purchase? On your Account Page, look for a “Gifts” tab. If you see an unclaimed gift, you must redeem it for yourself to activate it.
- Browser Blocking Videos? This is the most common problem. Look for a shield icon or ad blocker icon in your browser’s address bar (right next to the website name). Click it and choose to “allow” content or “disable protection” for our site. Then, reload the page.
Have a Ski-Related Question?
Please ask ski related questions in the Community Forum (available for members only).
Still stuck? We’re happy to help. Please send us a message below.
