Email is tricky!

We respond to all submissions. If you don’t receive a reply, check your Spam or Trash folder. Add and to your Contacts for better communication.

Password reset problems? 

If you didn’t receive an email after using the password reset button, please check your junk/trash folder. To ensure you receive our emails, add to your Contacts. If that fails, request a password reset using the contact form below.

Access problems?

Are you having trouble accessing member content? Troubleshoot the problem with these steps:

  1. Check your Account page. Do you have an up to date subscription?
  2. Did you buy a gift membership by accident? Look for a “Gifts” tab on your account page. If there is an unclaimed gift, you will need to redeem it for yourself. Learn more about gift memberships here>>
  3. Your browser settings are blocking your access to the website. Please reset your browser to the default settings.

Still having trouble? Send a message below, asking us to investigate the situation.

Ski related questions?

Please ask ski related questions in the Community Forum (members only).

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