Email is tricky!
We respond to all submissions. If you don’t receive a reply, check your Spam or Trash folder. Add firstname.lastname@example.org and email@example.com to your Contacts for better communication.
Password reset problems?
If you didn’t receive an email after using the password reset button, please check your junk/trash folder. To ensure you receive our emails, add firstname.lastname@example.org to your Contacts. If that fails, request a password reset using the contact form below.
Are you having trouble accessing member content? Troubleshoot the problem with these steps:
- Check your Account page. Do you have an up to date subscription?
- Did you buy a gift membership by accident? Look for a “Gifts” tab on your account page. If there is an unclaimed gift, you will need to redeem it for yourself. Learn more about gift memberships here>>
- Your browser settings are blocking your access to the website. Please reset your browser to the default settings.
Still having trouble? Send a message below, asking us to investigate the situation.
Ski related questions?
Please ask ski related questions in the Community Forum (members only).